In today’s competitive environment, organizations must adopt innovative marketing methods to convey important messages to their customers and the public—easily and efficiently. To enable organizations to manage their customer relationships and communications, Consist developed SENDIX—a smart platform for managing campaigns via WhatsApp. SENDIX allows sending various types of messages—announcements and notices, surveys, invitations and event reminders, information about new products and services, and more—through the most popular messaging platform today: WhatsApp.
Today, WhatsApp is the preferred communication channel for many—whether for personal or business-to-consumer communication. Many of your customers now prefer to receive information about promotions, products, events, and services through this channel. If you have a new product, an exciting promotion, an event you want to advertise and ensure attendance for, a satisfaction survey, or any other business and marketing message—send it via SENDIX to your customers and potential customers. This way, your customers can stay updated on your products, services, and events, place orders, and schedule deliveries easily and efficiently!
SENDIX allows you to distribute messages via WhatsApp with the click of a button to thousands, tens of thousands, or even hundreds of thousands of customers, potential clients, and others. The platform enables you to easily create various WhatsApp templates according to your business or marketing message, get them quickly approved by WhatsApp globally, and send the messages to a wide audience of customers.
“With SENDIX, you can precisely tailor messages to the nature of your organization and its branding, incorporating elements such as logos, images, and colors in accordance with the organization’s design language and brand identity, and more.
SENDIX allows you to accurately define who will receive which messages, when, and what content will be delivered in each campaign, providing an efficient tool for scheduling message delivery.
SENDIX also provides reports—showing which recipients received and read the message, which buttons they clicked, and more. This allows you to focus on the most successful messages, optimize your campaigns, and create increasingly precise messages.
SENDIX is very easy and user-friendly to use, requiring no special technical knowledge. After a quick training, you can start creating and approving templates and distributing messages to customers. The system allows you to create customer groups and provides precise targeting and full control over messages and audience.”
The SENDIX system allows us to send customer satisfaction surveys via WhatsApp quickly and efficiently, with amazing response rates of nearly 100%! The system is very convenient and effective to use. The satisfaction surveys provide us with an excellent snapshot of the customer experience and allow us to identify areas for improvement. Working with the Consist team and Luyor (SENDIX Operations Manager) is fantastic, and every request, every idea we have, receives a highly professional response. The system integrates with QLeader for scheduling and managing appointments, calendars, and meetings, which is also implemented by Consist. The combination of the two systems provides a perfect solution for service processes. American Laser uses several other Consist solutions, including GLASSIX for omnichannel communication, smart bots for service and sales automation, and SysAid Service Desk. Like all Consist solutions, the technology is top-notch, supported by 100% availability, service, and professionalism. This is a huge advantage, as all solutions are implemented by Consist.
Monica Lahav
Head of Customer Service and Experience
Certainly. The team at Consist, led by Luyor (SENDIX Operations Manager at Consist), has been supporting us for a long time, even before the new system was implemented. Their guidance is at the highest professional and service level, with high availability and a willingness to assist. The team dedicates time to ensure we can use the system optimally, and the training sessions are very effective and precise. Additionally, they have the training video created by Consist, which explains everything in the clearest way, allowing us to work independently with the system, create messages, and distribute them. The entire process – from implementation, training, integration, to ongoing support – is quick and smooth, and the Consist team ensures that the system users at the call center understand the system thoroughly and can get the most out of it. It’s a pleasure to work this way!
Yodefet Segman Shrizly
Director of the Service and Recruitment Center at Bar-Ilan University
Sendix provided us with the flexibility and capabilities we were aiming for. Its interface is very user-friendly and easy to use, and I, as someone responsible for internal and external communication, can immediately draft and design notices and WhatsApp messages, get them approved by WhatsApp globally quickly, and distribute them instantly. In a dynamic organization like ours, this is a real game-changer. I also receive detailed insights from the system regarding the number of messages I have left, as well as comprehensive analytics on the performance of each campaign, which allows us to continuously improve and fine-tune our messaging. In summary, from a marketing perspective, Sendix has significantly upgraded our marketing communications, turning complex tasks into simple and efficient processes, including generating reports, attaching images, adding personalized parameters, and more.
I’m happy to give credit to the entire team at Consist, and especially to Luyor who works with us. Working with him is nothing short of amazing, and the service he provides is outstanding, including the rapid implementation of everything we need and very quick solutions to every request. He and the team at Consist truly understand our needs as a highly dynamic organization and provide us with perfect support.
Rotem Susan Maron
Brand Manager at the Holmes Place Fitness Club Chain
The SENDIX message creation interface allows us to easily design personalized messages, including images, texts, graphic elements, logos, and videos, approve the template immediately with WhatsApp globally, and distribute the message within seconds. From an internal communication perspective, we design and distribute a wide variety of messages, including holiday greetings, routine updates, and personalized messages, sometimes including videos and other special content. As I have already mentioned, SENDIX is a very simple and user-friendly system, and we can create a large number of professionally designed and drafted messages. These system capabilities represent a significant upgrade in both internal and external communication. Beyond that, from a technological standpoint, SENDIX is excellent. I also want to highlight the support and service provided by Consist. In particular, I want to compliment Luyor, whose service and support are highly professional and personal. The training we received was excellent, and the service we get from the Consist team is exceptional – always available, professional, and guiding us at every step.
Tal Galon
מנהלת פרויקטים רשתית ברשת מלונות פתאל
SENDIX is implemented exclusively in Israel by Consist Systems, which is part of the global Consist Group – an international high-tech company specializing in providing software solutions and professional services in the field of information technology.
Consist was founded over 50 years ago and employs approximately 1,000 people worldwide, including in Israel, Germany, Spain, the USA, Brazil, Argentina, Mexico, and more. Consist specializes in developing software and information systems, IT infrastructure, marketing and implementing software systems from other leading vendors, as well as providing professional services for on-site development at our clients through projects, consulting services, outsourcing, and staffing.
The Consist Group has over 1,400 clients in Israel, many of them leading organizations, including financial institutions and credit companies, insurance companies, municipalities and councils, dozens of government offices and authorities, high-tech companies, major telecommunications firms, most academic institutions, beer organizations, large medical centers, e-commerce companies, and more. Consist specializes in software systems developed in-house and by other vendors, as well as in developing and integrating large-scale IT projects with full accountability. Additionally, the company provides consulting services for the development and implementation of information systems and outsourcing services.
SENDIX, like other software solutions marketed and implemented by Consist, is supported by a professional and experienced team of implementers, developers, and technical support staff who provide fast and personalized assistance to the company’s hundreds of clients via the technical support center – HelpDesk – operated by the company in Israel. Every problem or business need of our clients receives a rapid, professional, and immediate response, as testified by hundreds of the company’s clients, including leading organizations in the market.
